Straightforward and fair, here's exactly how it works.
Last updated: January 2026
Every reading is written personally for you. Because of this, I'm generally unable to offer refunds once a reading has been delivered. If you have a concern before your reading arrives, or if something feels wrong with what you received, please reach out, I'll always do my best to make it right.
If you change your mind or need to cancel before I've started work on your reading, please contact me as soon as possible at katethetarotreader@gmail.com. If I haven't begun writing yet, I'll issue a full refund.
Because each reading is a piece of original personal work created specifically for you, I cannot offer refunds once it has been sent. This is similar to other bespoke personal services, once the work has been done, it cannot be returned or undone.
If your reading contains a significant error (for example, if I appear to have addressed the wrong question), please email me at katethetarotreader@gmail.com within 7 days of receiving your reading. I'll review it carefully and do everything I can to address the issue, whether that means clarifying, supplementing, or in genuine cases of error, offering a partial or full refund at my discretion.
If you accidentally placed the same order twice, please contact me immediately and I will refund the duplicate charge in full.
I ask that you reach out to me directly before initiating a chargeback with your bank. I respond to all enquiries within 48 hours and will always work with you in good faith to resolve any issue.
For all refund-related enquiries, please email katethetarotreader@gmail.com. I take every message seriously and will respond within 48 hours.